Terms & conditions.

The rules for buying from my shop, written to be clear.

Last updated: November 2026

1. Who I am

This website and my online shop are run by Andreia Melo, Rua M. José Moutinho dos Santos, 85, 4475-356 Maia, Portugal. Tax number (NIF): 201380820. You can reach me through the contact form.

2. Orders

Original paintings, prints, stickers and Niutrik products for dogs are bought in my online shop. The price and the payment methods are shown at checkout, before you confirm your order. Colours may look slightly different on different screens.

3. Shipping

Delivery areas, costs and times are explained on the Shipping & Returns page.

4. Returns and exchanges

Prints and stickers can be returned or exchanged within 14 days of delivery, at the customer's cost. Original paintings, custom paintings and Niutrik accessories for dogs cannot be returned or exchanged. The details are on the Shipping & Returns page. This does not affect your legal rights as a consumer.

5. Custom paintings

Commissions follow the process described on the Custom paintings page: a 50% deposit starts the work, the balance is due after you approve the photos of the finished painting, and shipping is paid separately. As each painting is made specially for you, it cannot be returned or refunded.

6. Copyright

All paintings, illustrations, photographs and texts on this website and in my shop are by Andreia Melo and are protected by copyright. Buying an original, a print, a sticker or a product gives you the object, not the right to copy or reproduce the artwork. For custom paintings I keep the copyright.

7. Complaints

If something goes wrong, please write to me first, because I would like to solve it. You can also use the Portuguese Livro de Reclamações Eletrónico. These terms are governed by Portuguese law, and your rights as a consumer remain unchanged.

8. Changes

I may update these terms from time to time. The version on this page is the one that applies to your order.