Shipping & returns.

Shipping

Everything is sent from my studio in Portugal by CTT, the Portuguese postal service, and I check every product myself before it leaves, so that it reaches you in perfect condition.

This applies to original paintings, prints, stickers and Niutrik accessories for dogs. The shipping cost depends on the weight of your order.

Returns and exchanges

You have 14 days from the day you receive your order to ask for a return or an exchange of prints and stickers.

• Write to me through the contact form within the 14 days.
• Send the item back in the condition you received it.
• The cost of returning the item is paid by the customer.

Once I receive the returned item and check it, I refund you to the original payment method within 14 days.

What cannot be returned or exchanged

• Original paintings, because each one is unique.
• Custom paintings, because each one is made specially for you.
• Niutrik accessories for dogs. They come sealed in their packaging, which cannot be restored once opened, and contact with the dog's fur and use soils the product. Most cannot be washed, so for hygiene reasons I cannot accept returns or exchanges.

This does not affect your legal rights as a consumer.

Something wrong with your order?

If something arrives damaged or with a defect, write to me through the contact form and attach a photo that shows its condition. I will look at your case and find the most suitable solution.

Need help with an order?

Tell me your order and what happened.

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